Lectura crítica del sistema extrajurisdiccional de resolución del conflicto de consumo en la Unión Europea que prevén la Directiva 2013/11/UE y el Reglamento UE 524/2013

Abstract

After describing its main components, a critical analysis on extrajurisdictional consumer dispute resolution system in the European Union provided by Directive 2013/11/UE and Regulation EU 524/2013 is made. In order to achieve this aim, assuming that extra-jurisdictional mechanisms themselves pursue quality and efficiency, their different elements are analyzed in the new regulation.

Keywords

• effectiveness
• quality
• consumer dispute
• extra-jurisdictional resolution
• system