Conflict management and resolution strategies for nurse managers

Abstract

Doi: 10.5902/2179769211888 Aim: to identify the main management strategies used and the managerial difficulties in mediating conflicts within the work environment by active nurse in a management position. Method: qualitative study. Data collection was through semistructured interviews and vignettes, and data were analyzed according to content analysis Minayo. Interviews were conducted from 20 May 2013 to 7 June 2013. Results: After analysis of issue-situations, nurses were able to propose solving strategies. Conclusions: We concluded that it is possible to develop strategies for managing conflict that can be built, combining scientific expertise to the needs of the service as well as the professionals involved.

Keywords

• enfermagem
• supervisão de enfermagem
• gerência.