MECHANISMS FOR IMPROVING THE EFFECTIVENESS OF A FINANCIAL ORGANIZATION’S FUNCTIONING BY THE EXAMPLE OF PENZA REGION

Abstract

Background. The efficiency improvement mechanism involves the work of a set of management mechanisms, production processes and organizational measures, the purpose of which is to improve the quality of credit activities, subject to optimization of the resources available to the enterprise, leading to the achievement of the necessary economic effect. The research objective consists in the analysis of mechanisms of increase in overall performance of the financial organizations by management of client loyalty. Materials and methods. Realization of research tasks was reached on the basis of studying of legal, scientific sources of information, a research of experience of microfinance institutions. The methodology of a research is based on system approach. Results. The theoretical analysis of formation of client loyalty is carried out, mechanisms of management of client loyalty, loyalty of microfinance institution are considered. On the example of the financial organization LLC Bystrodengi models of management of client loyalty are opened. Conclusions. A number of recommendations about introduction of innovations in a control system of client loyalty which are directed to increase in overall performance of microfinance institution allowed to develop the analysis of activity of LLC Bystrodengi.

Keywords

• loyalty
• client loyalty
• financial organizations
• mechanisms of increase in efficiency
• management of client loyalty