Amfiteatru Economic (Nov 2014)
The Role of Cross-Training in Reducing the Level of Labor Turn Over Applied Study on Some Hotels in Tripoli – Libya
Abstract
Cross-Training is an effective training technology which results in employee motivation and problem-solving. A good cross-training plan can encourage employees to learn more about all sides of the business and is able to jump in to help anytime, anywhere when other departments need to be supported. The tourism industry is a labor-intensive service industry dependent for survival and competitive advantage on the availability of good quality personnel to deliver, operate and manage the tourist product. Cross-training is presented as a learning opportunity whose main purpose is to build employee motivation, reduce turnover and increase productivity for industries. The interaction between tourist and tourism industry personnel is an integral part of the total tourist experience. Generally speaking, hospitality industry has one of the highest levels of skill shortages and Libya is no exception. This paper focuses on skills relating to cross training in hotels industry. The paper considers the key arguments from Libya`s perspective in the context of hotels industry regarding cross training and its effect on labor turnover .Three hotels have been selected for the study by distributing and collecting questionnaire on 91 employees. The Statistical Package for the Social Sciences (SPSS) was used to analyze the data. Both hypothesis of the study were tested. The first one indicated that there is a negative relationship between the level of per capita income and labor turnover and the other one tested if cross training has an effect on labor turnover rates. The effect of employee`s income on labor turnover has been tested, in order to find out if employees` income is the only factor effects labor turnover, or cross training is another factor which has its effect on labor turnover too. Labor turnover average in selected hotels illustrated. Justifications of labor turnover will be tested and solutions for reducing labor turn over will be presented.
