Research issues undertaken within quality management – the overview of selected literature

Abstract

Quality is currently a key element in the process of the rivalry where the customer is at stake. Contemporary enterprises undertake several actions aimed at its creation and more effective quality management. This is as well required by the market with enterprises of various character that frequently demand specific solutions. The scientific environment eagerly develops this concept in response to such a prevailing need.

Keywords

• quality
• quality management
• research issues
• knowledge map