Increasing access and utilization of social services for Cambodian American refugees: An ethnic-specific services approach

Abstract

Cambodian Americans are a growing subgroup of the Asian Pacific Islander American (APIA) population in the United States but they have largely remained invisible. This invisibility may have contributed to social services needs being unmet. This study sought to identify strategies for increasing access and utilization of social services for Cambodian American refugees that are culturally-informed. A qualitative approach was taken that enhances the ability to ascertain 29 social service providers’ perspectives who specifically work with the population through ethnic-specific social services programs and agencies. Themes emerged from the data as strategies for increasing social services access and utilization included 1) providing a welcoming environment to increase the possibility of Cambodian Americans using services and return rates; 2) having bilingual and bicultural service providers to help Cambodian Americans feel understood and develop a stronger sense of trust; 3) engaging in community outreach to increase awareness of available services; 4) embracing culture and spirituality to demonstrate respect and understanding; and 5) developing patience by assisting with various needs in order to build trust. Implications of the findings from the study provide specific strategies for mainstream providers and agencies to consider adopting in order to increase social services access and utilization among Cambodian Americans.

Keywords

• Ethnic agencies
• Social work
• Immigrants
• Qualitative research
• Mental health
• Nonprofit