EFQM Model and Quality Management: Leadership and Innovation

Abstract

The purpose of this study is to examine the relationship between the EFQM (European Foundation for Quality Management) model and other widely used quality management frameworks. The EFQM model offers a structured, holistic approach to continuous improvement that prioritizes management and organizational culture, which enables organizations to develop and increase performance. Together with systems such as ISO and Six Sigma, EFQM can play a framework role in increasing competitiveness between industries. The research analyzes how management styles and organizational culture can influence the acceptance and long-term sustainability of quality management practices. The results all point to the fact that management has a significant impact on the successful implementation or unsuccessful implementation of quality management systems. In addition, the study identifies the most important research gaps, especially concerning industry-specific applications, as well as the impact of leadership styles on quality improvement initiatives. It was concluded that future research should focus on the relationship between digital transformation and the EFQM model, considering its sustainability and potential to support innovation in different sectors.

Keywords

• efqm model
• quality management
• leadership
• organizing
• sustainability