Robot use cases for real needs: A large-scale ethnographic case study
Bodenhagen Leon,
Fischer Kerstin,
Winther Trine S.,
Langedijk Rosalyn M.,
Skjøth Mette M.
Affiliations
Bodenhagen Leon
SDU Robotics, Maersk Mc-Kinney Moller Institute, University of Southern Denmark, Odense, Denmark
Fischer Kerstin
Department of Design and Communication, University of Southern Denmark, Sønderborg, Denmark
Winther Trine S.
SDU Robotics, Maersk Mc-Kinney Moller Institute, University of Southern Denmark, Odense, Denmark
Langedijk Rosalyn M.
Department of Design and Communication, University of Southern Denmark, Sønderborg, Denmark
Skjøth Mette M.
Centre for Innovative Medical Technology, Odense University Hospital, Odense, Denmark; Danish Centre for Health Economics, Department of Public Health, University of Southern Denmark, Odense, Denmark
This article discusses the process of developing robot use cases using large-scale ethnographic observation as a starting point. In particular, during 296 hours of ethnographic observation of the workflows at seventeen departments at Odense University Hospital, 607 processes were described and subsequently annotated. The ethnographic method provided rich, contextually situated data that can be searched and categorized for use case development, which is illustrated on an example use case, describing the process and illustrating the type of data elicited, discussing the problems encountered and providing downloadable tools for other researchers interested in similar approaches to use case development.
