The Impact of Aesthetic Expectations and Aesthetic Experiential Qualities on Tourist Satisfaction: A Case Study of the Zhangjiajie National Forest Park

Abstract

Aesthetic expectations often constitute the primary focus in marketing nature-based tourist destinations. However, academic research has insufficiently explored the disparity between tourists’ aesthetic expectations and the actual aesthetic quality maintenance in shaping satisfaction. Employing the Expectation Confirmation Theory, this study utilized structural equation modeling techniques to analyze survey data (n = 446). It proposed and tested an Aesthetic Expectation Confirmation Model to examine the relationship between aesthetic expectations, experiential qualities, and tourist satisfaction in the Zhangjiajie National Forest Park. The empirical findings show that aesthetic expectations have a direct, negative impact on satisfaction, while aesthetic expectation confirmation has a positive direct impact on satisfaction. Moreover, aesthetic expectation confirmation also plays a mediating role in the influence of aesthetic expectations and experiential quality on satisfaction. Specifically, aesthetic expectations indirectly impact satisfaction negatively through aesthetic expectation confirmation, whereas aesthetic experiential qualities have a positive, indirect impact on satisfaction through the same process. These findings offer theoretical contributions to the literature on forest recreation aesthetics and hold practical significance for the planning and management of destination aesthetics.

Keywords

• aesthetic expectations
• aesthetic experiential qualities
• aesthetic expectation confirmation
• satisfaction