A General System for Optimizing Strategic Business Processes of an IT Services Company

Abstract

The article proposes a methodology to improve the general system for optimizing strategic business processes (BPs) of an IT services company based on modern economic and mathematical assessment and analysis tools. A common step-by-step algorithm for building and analyzing models for optimizing BPs of an IT company is presented. There built a unified structural and logical system for optimizing BPs of an IT company, which combines factors, trends, principles and steps, methods and techniques, as well as expected results ensuring comprehensive research and improving the quality of optimizing the entire set of business BPs, is built. There developed a set of models for managing and optimizing business processes to increase efficiency of strategic management of an IT services company through the implementation of the following tasks: building a descriptive model of BPs of an IT services company; elaborating a mechanism for managing BPs as an active, self-organized, viable system; assessing efficiency of BPs of an IT services company; developing a set of models for managing and optimizing BPs; optimizing the structure of BPs of an IT services company; elaborating a mechanism for evaluating effectiveness of management decisions in the system of business processes of an IT services company. There implemented the simulation models to optimize management of business process of IT companies using scenario modeling, on the basis of which the forecasting of managerial impacts on BP representatives by certain management strategies that allow choosing the most effective management decisions regarding specific BP activities is carried out.

Keywords

• algorithm
• business process
• IT company
• methods
• models
• optimization