COMPARATIVE ANALYSIS OF MANAGEMENT STUDENTS’ SATISFACTION OF UNIVERSITY OF THE PUNJAB LAHORE AND LAHORE UNIVERSITY OF MANAGEMENT SCIENCES ABOUT THE QUALITY OF HIGHER EDUCATION

Abstract

Higher Education has grown at an exponential rate in Pakistan since 1999. In such situation, there is always a fear that universities may compromise quality. Quality education is a prerequisite to gain knowledge. This research study is designed to explore the student’s perceptions about education quality at University of the Punjab (PU), Lahore and Lahore University of Management Sciences (LUMS). Student's perceptions were compared in terms of variables i.e. quality of learners, environment, content, processes and outcomes. Data was collected through a questionnaire. Perceptions of 191 students were used for analysis and concluded that LUMS’s students were more satisfied than PU’s students. Out of 20 statements, students of PU were satisfied about three statements and students of LUMS were satisfied about 10 statements. Out of five variables, students of LUMS showed their satisfaction with 3 variables and PU’s students just showed positive views.

Keywords

• quality
• satisfaction
• education
• services
• perception