Developing a knowledge management strategy model based on maturity level: A Fuzzy Delphi approach

Abstract

Organizations search for appropriate knowledge management strategies for successful knowledge management implementation. So, it is necessary to select and apply suitable strategies at the first step. Knowledge management maturity models help organizations to identify maturity level and effective knowledge management strategies. This paper tries to present a model for knowledge management strategy selection according to Hansen et al research (codification/personalization) due to maturity level.10 knowledge management experts were surveyed for this purpose. Knowledge management strategy model was developed after defuzzification of experts’ opinions by Center of gravity (COG). The results showed that organization with low level of maturity, tend to use customization while organization with high level of maturity, select codification strategy.

Keywords

• Knowledge management
• Knowledge management strategy
• Knowledge management maturity
• Fuzzy Delphi approach