Exploring Sustainable Learning Intentions of Employees Using Online Learning Modules of Office Apps Based on User Experience Factors: Using the Adapted UTAUT Model

Abstract

Research on the information module has identified a range of factors in the adoption model that determine their intention to learn sustainably. This research investigates the determinants of employees’ intentions to use an online learning module within an office application, utilizing a modified Unified Theory of Acceptance and Use of Technology (UTAUT) model. Data were collected from 564 employees in different organizations and analyzed using structural equation modeling. The research examines correlations between four key determinants—performance expectancy, effort expectancy, social influence, and facilitating conditions—and eight user experience motivational factors, including career development, business needs, self-management, learning experience, company atmosphere, external pressure, company support, and course quality. The findings indicate that all four UTAUT determinants significantly support employees’ use of the online learning module for continuous learning. Performance expectancy is positively influenced by career development and business needs, effort expectancy by self-management, social influence by external pressure, and facilitating conditions by company support and course quality. The learning experience and company atmosphere showed no significant correlation. The study offers valuable insights for managers, investors, and developers to enhance the adoption of online learning modules, promoting sustainable learning and employee development.

Keywords

• UTAUT
• behavioral science
• online learning
• user experience
• user research
• ergonomics