Social Media Systems in the Workplace: Toward Understanding Employee Knowledge Creation via Microblogging within Shared Knowledge Domains

Abstract

Adoption of social media systems (SMS), proprietary microblogging platforms in particular, for the purposes of information sharing has been increasingly on the rise among corporations. While Twitter is the preferred microblogging tool by the general public, there is scant research to address its viability as a conduit to facilitate knowledge creation among corporate users. As a result, this conceptual paper explores seven crucial Twitter features and derives to seven propositions that demonstrate how microblogging can enable knowledge creation among employees within shared knowledge domain.

Keywords

• microblogging
• social media systems
• knowledge creation
• pervasiveness
• tagging
• communication
• Twitter