Continuous performance improvement in the South African National Defence Force

Abstract

This article concentrates on the South African National Defence Force (SANDF), as a South African public sector department, its acceptance of the Batho Pele principles and the implementation of various organisational performance improvement programmes. However, despite accepting the principles and the programmes, it is uncertain whether the SANDF institutionalised them in order to effect continuous performance improvement.

Keywords

• South African national Defence Force (SANDF), public service delivery, organisational change, performance improvement.