Facebook airport communication during COVID-19 pandemic crisis on the example of the activity of Chopin Airport in Warsaw

Abstract

It is assumed that an airport is an economic entity which, in conditions of strong competition, must actively use the available marketing tools to achieve market goals and adapt them to the diverse needs and preferences of individual and institutional customers. Due to the wide range of options, Facebook has been chosen as a popular and effective marketing tool. The activity of Polish airports on Facebook was assessed by evaluating the results of a comparative analysis of data from current operations with 2014 data. A general classification of the purposes of content publication by airports through corporate Facebook pages is presented. On the example of Chopin Airport in Warsaw, the manner of communication with current and potential customers on Facebook in the event of the fourth wave of the Covid-19 pandemic was defined. The research procedure was carried out with the introduction of limitations for its implementation, which determined the need to specify further research directions to ensure a broader perspective for evaluation and greater credibility of the achieved research results.

Keywords

• communication
• social network
• facebook
• airport
• chopin airport in warsaw