Public Library Computer Waiting Queues: Alternatives to the First-Come-First-Served Strategy

Abstract

This paper summarizes the results of a simulation of alternative queuing strategies for a public library computer sign-up system. Using computer usage data gathered from a public library, the performance of these various queuing strategies is compared in terms of the distribution of user wait times. The consequences of partitioning a pool of public computers are illustrated as are the potential benefits of prioritizing users in the waiting queue according to the amount of computer time they desire.