STRATEGY FOR THE IMPLEMENTATION OF TRANSPORT PROCESSES TOWARD IMPROVING SERVICES

Abstract

The current situation in the commodities market has forced suppliers to change their ways of satisfying customer needs. The supply chain aims to deliver raw materials, semi-finished products and finished products to the right place at the right time, incurring the lowest costs. Therefore, high-quality transport services have become indispensable in competing with other entities, enterprises are guided by the timeliness of deliveries in the Just-in-Time and Door-to-Door systems, and the costs incurred. Hence, to ensure that the pursued actions are implemented effectively, it is imperative to apply a process strategy comprising a characteristic component of the transport process management that would have a significant impact on the improvement of the services provided. In this paper, the authors conducted research on a real object of cargo transport on fixed routes and established a concept of streamlining the transport processes carried out at a company. The improvement concept proposed by the authors permits the minimization of the time of loading operations on routes related to a specific load. The result is a reduced total time of cargo transport, which offers the possibility of taking more orders at the studied company.

Keywords

• shipping process
• service quality
• transport order
• transport fleet