IMPLEMENTATION OF SERVICE ORIENTED ARCHITECTURE USING ITIL BEST PRACTICES

Abstract

Service Oriented Architecture (SOA) principles normally allows the software applications to integrate with other software applications by means of a service in order to achieve the reusability, interoperability and this can also reduce the time of the other applications, which results in the support of new or changed business processes. However the expectation with SOA based applications in enterprise system was quite extensive and which hasn’t been completely fulfilled for both IT and business. This paper proposes guidance in the implementation of SOA using the Information Technology Infrastructure Library (ITIL) best practices and from this a realization will come about the planning, designing and operating the SOA.

Keywords

• SOA
• ITIL
• CMDB
• Service Delivery and SLA