The Doctor-patient Trust in General Practice Service and Its Countermeasure Suggestions Based on Trusted Source Model

Abstract

Enhancing doctor-patient trust is the key to improving medical service quality in the context of the general pracitce service system. This paper explores the doctor-patient trust in general practice services in depth based on doctor-patient trusted source model combining with literature analysis. It is concluded that the intensity of supervision of contracted services by the health administration, the facility environment of community health service institutions, the quality of services provided by general practitioners, and residents' own trust tendency are the key factors affecting the doctor-patient trust. From the perspective of the above four subjects, suggestions including strengthening the supervision of health administration, enhancing institutional trust, strengthening doctor-patient communication, enhancing interpersonal trust, and giving full play to residents' social supervision power are put forward in this paper, in order to improve the willingness to access primary health care services of residents and the quality of general practice services.

Keywords

• general practice|community health services|doctor-patient trust|trust source model|physician-patient relations|contracted family doctor services