FRAMUX-EV: A Framework for Evaluating User Experience in Agile Software Development

Abstract

Agile software development prioritizes customer satisfaction through the continuous delivery of valuable software. However, integrating user experience (UX) evaluations into agile projects remains a significant challenge. Existing proposals address specific stages that apply UX evaluation methods but do not fully consider UX artifacts or UX events for integrating user experience into agile processes. To address this gap and support teams, we propose FRAMUX-EV, a framework for evaluating UX in agile software development using Scrum. FRAMUX-EV introduces seven UX artifacts: (1) UX evaluation methods, (2) UX design system, (3) UX personas, (4) UX responsibilities and roles, (5) UX evaluation repository, (6) UX backlog, and (7) UX sprint backlog; and four UX events: (1) pre-planning UX meeting, (2) pre-review UX meeting, (3) weekly UX meeting, and (4) weekly user meeting. The first version of the framework was developed using a seven-step methodology with a qualitative approach. A survey of 34 practitioners validated the usefulness and ease of integration of FRAMUX-EV components, yielding positive results. These findings suggest the potential of FRAMUX-EV as an interesting proposal for integrating UX into agile software development.

Keywords

• agile software development
• scrum
• user experience
• user experience evaluation
• framework