The Effect of Corporate Social Responsibility on Organizational Citizenship Behavior: Mediating Roles of Occupational Involvement, Job Satisfaction, and Employees Voice

Abstract

Background & Purpose: Willingness to take voluntary and constructive actions in an organization depends on the alignment of different stakeholders’ values. This study analyzed the effect of corporate social responsibility on organizational citizen behavior through the mediating roles of occupational involvement, job satisfaction, and employee voice. Methodology: This is an applied descriptive-correlational study, in which the statistical population included 326 employees working at the National Iranian Oil Refining and Distribution Company in Guilan Province. The simple random sampling method was used to select 177 employees as the statistical sample; the confirmatory factor analysis and the structural equation modeling (SEM) technique were used for data analysis in SPSS and LISREL. Findings: Corporate social responsibility has significant relationships with organizational citizen behavior, occupational involvement, job satisfaction, and employee voice. Occupational involvement, job satisfaction, and employee voice affects organizational citizen behavior and has a mediating role in the effect on corporate social responsibility on organizational citizen behavior. Conclusion: Focusing on corporate social responsibility can involve employees in their jobs so that they can actively and voluntarily participate in organizations with their consent to achieve organizational goals.

Keywords

• organizational citizen behavior
• corporate social responsibility
• occupational involvement
• job satisfaction
• employee voice