The definition of performance and quality indicators for the production process: case study of coffee production process

Abstract

This work aims to identify common factors that are related to the development of performance and quality indicators for the various production processes. The production process includes a number of causes - performance indicators - operating inputs, resulting in effects - quality indicators. The study is characterized as an exploratory research with a qualitative approach, accomplished through case studies of coffee activity. The research showed that each production process has its objectives, strategies and critical success factors, making them unique, making it difficult to generalize the indicators for all production processes.

Keywords

• avaliação de desempenho
• indicadores do desempenho
• indicadores da qualidade
• modelos de avaliação
• commodity café