Measuring high value skills level

Abstract

This paper aims to present a measure method for the competences considered of high value for an organization which has three production units in different countries. Therefore, the following research question is proposed: how to get the level of the competences in order to provide a realistic panorama for management decision making? From that it arises the hypothesis that by using a structured survey targeted at high-value skills to the organization the manager can obtain relevant information to define their actions with their human assets, such as rewarding them adequately, developing the capacities that can define business success and, also providing a true picture of the main competences gaps. Through a literature review, it was possible to identify the importance of addressing the competences as well as how to improve theservice level in a business context. Finally, with a Survey model, data regarding the achievement of high-value competences to the researched company was obtain and analyzed.

Keywords

• Gestão. Competências. Competências organizacionais. Survey. Estratégia.