A Model for Users requirements to mobile government in Iran

Abstract

Abstract: The profound effect of Mgovernment on the future of businesses and communities has been proven in numerous studies. The aim of the present study is provide a model for user requirements and validate the proposed model is based on a literature review of research. The findings suggest that effective and efficient transactions including time, security, privacy, reliability and cost of the most important and necessary to achieve the government's successful mobile services. Followed by quality of service, including warranty or guarantee, accountability and reliability; interaction between government and citizens, including content, accuracy and transparency in financial transactions, interoperability of different levels, and citizen perceived value including perceived usefulness and perceived ease of use of services; and finally agency (functionalism) including accessibility, efficacy, and user interface of mobile app are mobile government user’s requirements in Iran.

Keywords

• Citizens
• government services
• mobile government