The correlation among job satisfaction, organizational commitment and turnover intention - A case of technical staff in it infrastructure services sector

Abstract

The study was conducted to determine the factors affecting Job satisfaction and the relationship among three factors Job satisfaction, Organizational commitment and Turnover intention of technical staff in the IT infrastructure services industry. Accordingly, preliminary qualitative research was conducted to adjust the proposed research model and scale. Then, quantitative research data were analyzed using descriptive statistics, testing the scales, analytical EFA, CFA testing, testing theoretical models with SPSS SEM (v.20) and AMOS (v.20). The study found six factors that affect Job satisfaction in descending order including (1) Pay and benefits, (2) Training and promotion, (3) Job stress, (4) Working conditions, (5) Job characteristics and (6) Supervisor support. Job satisfaction positively affects Organizational commitment while Job satisfaction and Organizational commitment negatively affect Turnover intention. The study also suggests some management implications of reference values for IT infrastructure services providers in HCM city to take measures to increase Job satisfaction and Organizational commitment of technical staff, reduce Turnover intention and enhance workforce stability and organizational competitiveness.

Keywords

• cam kết tổ chức
• dịch vụ hạ tầng công nghệ thông tin
• hài lòng công việc
• nhân viên kỹ thuật
• ý định nghỉ việc