THE IMPACT OF QUALITY MANAGEMENT(QM) ON JOB SATISFACTION ACROSS KNOWLEDGE SHARING AS A MODERATING VARIABLE IN GREATER AMMAN GOVERNORATE

Abstract

The study analyses the impact of quality management (QM) on Job Satisfaction in Greater Amman Governorate and verifies the role of Knowledge sharing as a moderating variable on this impact. A simple random sample of 242 middle managers was selected. A questionnaire was developed and distributed to participants; 207 valid questionnaires were retrieved, at a 85.53% response rate. The subsequent statistical analysis of the collected data used both SPSS and AMOS computer programmes. The study based on the data analysis revealed that QM has a marked impact on job satisfaction and that knowledge sharing plays a significant role as a moderator in this impact.

Keywords

• qm
• leadership
• employee empowerment
• continuous improvement
• job satisfaction
• knowledge sharing