Certificates as a Way to Regulate Functioning of Tourist Entities on the Spa & Wellness Services Market

Abstract

Goal of the paper is to describe certificates of hotel objects operating in the market of SPA & wellness services as a way of its functioning. This paper is based on analysis of literature, manyyears observances of the authors as well as results of questionnaires conducted in 20 SPA & wellness objects located in Lower-Silesia health resorts. There were identified two barriers: no categorization of the SPA & wellness objects as well as unambiguity of interpretation of law provisions regarding competences of the personnel. A way to limit them is certification which is a way to regulate functioning of the SPA & wellness market.

Keywords

• certificate
• SPA & wellness services market
• barriers for functioning of tourist entities