Phenomena of Cultural Intelligence in Pennsylvania Libraries: A Research Study

Abstract

This article describes a mixed methods research study of current Pennsylvania librarians to understand the phenomena of cultural intelligence within Pennsylvania libraries. The researcher surveyed Pennsylvania Library Association membership in September 2019. Survey participants took a cultural intelligence assessment, responded to qualitative questions, and addressed demographic questions. Overall, participants had varying levels of cultural intelligence, felt that cultural intelligence was important to their organizations and found value in its application. The results can inform library professionals and human resources about the importance of incorporation of cultural intelligence within everyday practices and communication with staff within libraries. Developing cultural intelligence through training and other activities will also impact the communities in which we serve. Best practices with cultural intelligence should be recorded and shared with other Pennsylvania libraries.