Designing and Validating a Job Engagement Model for the Employees in the Banking Industry: A Mixed Approach

Abstract

Background and Purpose: Employees’ job engagement has a significant role in promoting job performance and human resource productivity. Therefore, the purpose of this study was to design and validate a process model of job engagement of industry employees. Methodology: The present study used an Exploratory Sequential Mixed Method Design. The participants of the qualitative phase of the research were 10 managers of Kermanshah banking industry, who were selected via snowball and purposive sampling method. The data of this phase was collected via semi-structured interview and analyzed using Grounded Theory. In the quantitative phase, 384 employees of the banking industry were selected by the simple random sampling. The data of this phase was collected using a researcher-made questionnaire and analyzed using Structural Equation Modeling. Findings: Employees’ job engagement was considered as a central category. And categories related to causal factors, environmental context (contextual and intervening), strategies, and consequences were also identified and the relationships between them were shown. The path analysis also confirmed the relationships between these factors. Conclusion: Human resource managers can benefit from valuable individual and organizational results and implications of their employees’ job engagement by strengthening employees' motivations to increase their job engagement, creating a suitable ground for facilitating it, and using reinforcing strategies.

Keywords

• keywords: banking industry
• employees’ job engagement
• grounded theory