Information, Communication, and Technology in the Field of Tourism and Hospitality: A Bibliometric Approach

Abstract

Recently, information, communication, and technologies (ICTs) and the tourism sector have gained attention from researchers and practitioners. Thus, we examined the trends in using ICTs in the tourism sector using a scientific document approach based on bibliometric analysis. A bibliometric analysis was conducted on 102 selected papers from the Scopus database from 2000 to 2021. The results revealed that the most discussed keywords in the papers were ICT and destination management organization, smart tourism destination, and smart city. Co-occurrence analysis was performed to analyze the trending topic in ICTs, tourism, and hospitality used by academics, while authorship network collaboration examined the partnership between different countries around the world. Statistics such as the number of documents per country, number of citations related to each country, ICT practice studies, and research methods were also discussed in this study. Limitations and implications were also indicated to provide deeper insights to researchers and their future research in terms of ICTs, tourism, and hospitality.

Keywords

• scientific approach
• bibliometric
• ICT
• tourism
• hospitality