The application of Wong-Law emotional intelligence scale in companies in Serbia

Abstract

The emotional intelligence (EI) is a significant concept that affects the management processes and employees in organisations. The psychologists and managers worldwide have also accepted the concept by applying different emotional intelligence models in their working practice. The paper emphasises the importance of measuring emotional intelligence in contemporary management and analyses the application of the Wong-Law Emotional Intelligence Scale (WLEIS) in companies in the Republic of Serbia. The WLEIS model is a 16-item self-report measure of emotional intelligence based on the revised Mayer and Salovey (MEIS) model with four branches (assessment of own emotions, assessment of others' emotions, use of emotions and regulation of emotions). The survey presented in this manuscript included top and middle managers (N=128) and tested their emotional intelligence abilities. The aim of this study was to apply the Wong-Law Emotional Intelligence Scale within the managers in companies in the Rebublic of Serbia, and to determine the difference between the genders and management levels. The research findings have demonstrated that the managers in tested companies had moderately high scores in the scale. However, the highest scores were registered for the variables of Others-Emotion Appraisal and the research was further oriented towards the analysis of this aspect of emotional intelligence by gender and management levels.

Keywords

• emotional intelligence (ei)
• wleis model
• emotions
• emotional intelligence measurement
• others-emotion appraisal