In the field of mobility, the arrival of autonomous transport systems is increasing. It is therefore essential to take into account the factors that will have an impact on the adoption of these systems by users. In general, for the implementation of a technology to be successful, the service provided by it must improve the comfort and safety of the user. In this article we present the immersion results of 21 users of the autonomous shuttle from the city of Sion in Switzerland. This study is the first step in a service design approach to optimize autonomous shuttles as a public mobility service.
