The use of QFD method advantages and limitation

Abstract

The following paper concentrates on some problems resulting from the use of Quality Function Deployment method in industrial enterprises. It is not an easy task although the method itself has many advantages. The aim of the paper is to analyse basic international literature as well as the main advantages and limitations of the Quality Function Deployment

Keywords

• customer satisfaction
• qfd
• quality function deployment
• quality improvement
• quality methods
• l23
• m11