Task Flow Modeling in Electronic Business Environments

Abstract

In recent years, internet based commerce has developed as a new paradigm. Many factors such as "at home delivery", easy ordering, and usually lower prices contributed to the success of the e-commerce. However, more recently, companies realized that one of the major factors in having a successful internet based business is the design of a user interface that is in concordance with the users' expectations, which includes both functionality and user friendly features. The func-tionality feature of an e-business interface is one of the most important elements when discussing about a specific internet based business. In our paper, we present methods to model task flows for e-business interfaces. We strengthen our study with the design modeling of a practical scenario that may appear in an on-line commercial environment.

Keywords

• task flow
• e-business
• hierarchical model
• user interface
• human-computer interaction