RELEVANT FACTORS TO INCREASE THE ACCURACY, FEASIBILITY AND SUCCESS OF JOB PERFORMANCE EVALUATION SYSTEMS

Abstract

The situation of economic crisis in Spain has motivated an increasing interest in employee performance evaluation in organizations. On the other hand, it is also producing greater resistance to this evaluation on the part of appraisees, who regard these processes with suspicion and concern in these times of economic difficulties. Therefore, in economic situations like the current one, it is very important to develop assessment scales that facilitate the effectiveness, credibility and success of these systems. The general goal of this work is to provide results that can help evaluation systems to be viewed positively by organizations as well as by their members. For this it is necessary that: (a) the response scales used offer precise and reliable data; and (b) the procedures applied to assess performance are perceived as fair and reliable by the participants.

Keywords

• Work performance assessment/appraisal
• Task and citizenship performance scales
• Reactions to performance assessment/appraisal
• Perceived fairness/justice.