Fintech developmental trends: the role and influence of sustainable digital logistics

Abstract

The paper analyzes the current trends of fintech companies’ development in relation to the quality of digital logistics. By using the data from fintech companies’ CEO interviews, we assess the key trends in fintech companies’ development over the past 3 years, reveal key technologies used by these companies and their evolution, and state the importance and relevance of digital logistics issues for fintech companies clients’ satisfaction. The research indicates that for fintech company client the ease of getting through the service (optimization of information flows) appears to be more important than other characteristics of the offered product. From the theoretical point of view, our research indicates, that besides key growth driving factors, outlined in existing literature, such as strategy, prerequisites for rapid growth, business model choice, international business networks, entrepreneur’s characteristics, product development or theoretical frameworks for development, especially within the international market, the quality of digital logistics performance of fintech companies seem to matter.