The Combined Use of Balanced Scorecard and Data Envelopment Analysis in the Banking Industry

Abstract

Background: Starting from the limitations of different single-method approaches to measuring the organizational efficiency, the paper is focused on covering both the financial and non-financial factors of this concept by combining two methods, namely the Balanced Scorecard (BSC) and Data Envelopment Analysis (DEA).

Keywords

• balanced scorecard
• data envelopment analysis
• organizational efficiency
• combined methods
• decision support systems
• d24
• d57
• m21