Communication in the Digital Age: The Impact of Communication Skills and Cultural Restraint on the Use of Social Media Platforms in the Case of Jordan

Abstract

The rapid proliferation of social media platforms has fundamentally transformed communication dynamics globally. This study investigates the impact of communication skills on social media usage, emphasizing the moderating role of cultural restraint within the context of Jordan. Employing a quantitative research design, data were collected from 415 young adult social media users through an online survey and analyzed using Structural Equation Modeling (SEM) via SmartPLS 4 software. The findings suggest that individuals with strong communication skills are more effective at using social media, supporting the ideas of Self-Efficacy Theory and Social Capital Theory, which propose that better communication abilities lead to more proficient social media usage. However, this positive relationship is moderated by cultural restraint, with higher levels of cultural restraint weakening the impact of communication skills on social media engagement. These results highlight the necessity of culturally sensitive approaches when promoting social media engagement, as cultural norms and values significantly influence digital behaviors. This study contributes to the existing literature by providing empirical evidence from a non-Western context and underscores the complex interplay between individual abilities and cultural factors in shaping social media usage. Future research should explore additional moderating variables and consider longitudinal and cross-cultural studies to further elucidate these dynamics.

Keywords

• social media usage
• communication skills
• cultural restraint
• Jordan
• digital communication