Creating a Culture of Usability

Abstract

This paper was refereed by Weave's peer reviewers. While usability testing is primarily applied to websites, it can and should be applied to many aspects of the library. Standing usability teams are an ideal means of improving usability across the library. As usability is applied to more library projects and usability skills develop, the library moves towards a culture of usability. This paper explores the creation of web usability teams as a means to develop a culture of usability and examines the steps taken by Memorial University Libraries to move in this direction.