Who Communicates a Change – Research Outcomes from Polish Companies

Abstract

Organizations today are confronted daily with the need for change, and the way in which this necessity for change is relayed may serve to minimize resistance to change. The aim of the study is to diagnose who is the source of this message for change in Polish profit-making enterprises and how many employees take part in the change process team, thereby becoming part of the change and thus the disseminators of the message on change. Computer-assisted telephone interview (CATI) survey were the method used. The research sample covered medium and large enterprises and was representative. According to the findings, only 7.3% of employees are involved in the change process, the rest are informed by a superior or co-workers, sometimes co-workers from different departments.

Keywords

• communication
• change
• organization
• organizational behaviour