Knowledge Management for Improved Digital Transformation in Insurance Companies: Systematic Review and Perspectives

Abstract

Knowledge Management (KM) plays a pivotal role in contemporary businesses, facilitating the identification, management, and utilization of existing knowledge for organizational benefit. This article underscores the indispensability of effective KM processes in the insurance industry, which is undergoing profound digital transformation. Through a systematic review utilizing the PRISMA framework, we meta-analyzed 85 high-quality scientific papers sourced from prominent databases spanning 2008 to 2022. Our examination centers on the diverse implementation processes of KM worldwide, emphasizing the integration of information technologies to enhance data collection, analysis, processing, and distribution within insurance companies. The objective of this review is twofold: to devise efficient methods for implementing KM systems in the insurance sector and to delineate practical research directions in this domain.

Keywords

• insurance
• knowledge management
• innovation management
• digital transformation
• information system
• systems engineering