The Impact of Digitalization in the HR Department: A Post-Pandemic Qualitative Analysis

Abstract

The impact digitalization has on organizations has been a topic of interest for many years and will continue to be due to its complexity. As long as digitalization evolves, so will organizations, and there will always be new areas to uncover. In this paper, we aim to offer an answer to the question what is the impact of digitalization, by analyzing one of the main departments of an organization, Human Resources. Our research comes in addition to the existing ones by approaching the topic from a qualitative perspective and considering the post-pandemic period. We conducted qualitative research, interviewing 20 HR professionals from Romania who work in IT&C companies. The interviews were semi-structured and were conducted in the period September-November 2022. We hope that our research will bring a new perspective on this topic and will be continued in the future.

Keywords

• digitalization
• productivity
• hrm
• covid-19