Listen, look, link and learn: a stepwise approach to use narrative quality data within resident-family-nursing staff triads in nursing homes for quality improvements

• Jos M G A Schols,
• Jan P H Hamers,
• Katya Y J Sion,
• Johanna E R Rutten,
• Erica de Vries,
• Sandra M G Zwakhalen,
• Gaby Odekerken-Schröder,
• Hilde Verbeek

Affiliations

Jos M G A Schols

Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Maastricht, The Netherlands

Jan P H Hamers

Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Maastricht, The Netherlands

Katya Y J Sion

Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Maastricht, The Netherlands

Johanna E R Rutten

Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Maastricht, The Netherlands

Erica de Vries

Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Maastricht, The Netherlands

Sandra M G Zwakhalen

Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Maastricht, The Netherlands

Gaby Odekerken-Schröder

Department of Marketing and Supply Chain Management, School of Business and Economics, Maastricht University, Maastricht, The Netherlands

Hilde Verbeek

Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Maastricht, The Netherlands