Workforce Management during the Time of COVID-19—Lessons Learned and Future Measures

Abstract

Industries worldwide have faced continuous burdens since the beginning of the COVID-19 pandemic, while adjusting to rapidly changing rules and regulations. Industries need to be prepared to remain operational and productive in the face of current and emergent pathogens. While several businesses could remain functional through remote work, critical industries faced closings, worker shortages, and loss of productivity. Pharmaceutical industries were blessed with an increase in the stock market and creation of new jobs, but faced serious severe challenges due to shortage of medicines and drugs. Critical infrastructures such as healthcare, food and agriculture, manufacturing, construction, transportation, retail, waterworks, and waste management took a significant hit during the pandemic, and are still suffering from worker shortages to function optimally. Above all odds, companies were able to maintain the necessities by implementing strict safety protocols such as thorough and repeated cleaning, use of hand sanitizer/disinfectants, wearing face masks and personal protective equipment, and maintaining social distancing. This article addresses how COVID-19 disrupted normal operations on a large scale, and how essential businesses have learned to assess the impact, handle situations effectively, and become resilient for future crises. Best practices were tailored to each industry sector to prepare for and address the pandemic.

Keywords

• industries
• essential businesses
• critical infrastructures
• COVID-19
• challenges
• best practices