The Kehler Management System®: Integration of External Stakeholders in the Quality Assessments of Municipal Administrations

Abstract

The Kehler Management System (KMS) is a tool for assessing quality in municipalities. Due to technological advancements, globalisation, greater market dynamics, changing values and demographic change, municipalities find themselves in a complex and dynamic field of tension. The diversity and complexity of these fields of activity and relationship structures continue to increase, making it difficult for municipalities to adapt their processes.

Keywords

• performance and impact analysis of municipalities
• impact-oriented management
• h72
• h83