Exploring the unique contributions of nurses from different cultural groups in South Africa

Abstract

Orientation: Diverse backgrounds often become the basis for conflict, separation and mistrust in the workplace. The unique quality that each culture contributes to the workplace is often misjudged as differences or annoying habits. Research purpose: The aim of this study was to explore the unique contributions of different cultural groups in the workplace. Motivation for the study: One cannot appreciate diversity if one does not know what there is to appreciate. Empirical research regarding the unique contributions of different cultural groups in South Africa is lacking. Research approach/design and method: A qualitative descriptive design was followed. The sample comprised of nurses (N = 17) from two hospitals within the North West Province. The data were collected by means of semi-structured interviews. Main findings: The participants did not have a clear understanding of what constitutes culture. Most participants were unaware of the unique contributions their colleagues from different cultures can offer to the workplace. The vast majority of participants expressed a need for cultural training in an attempt to improve colleague relationships and to foster an appreciation for cultural contributions. Practical/managerial implications: Participants do not have a clear understanding of what unique contributions different cultures bring to the workplace. This is alarming and poses great threats for the effective management of diversity. Contribution/value-add: This study identifies a lack of appreciation for cultures as one explanation for poor diversity management. This study highlights the need for training and other diversity initiatives to foster an appreciation for diversity.

Keywords

• diversity
• cultural diversity
• appreciation of diversity
• culture
• nurses.