Cogitare Enfermagem (Dec 2019)

EVALUATION OF NURSING CARE QUALITY STANDARDS USING PROCESS INDICATORS

  • Natássia Carmo Lopes Queiroz Ferreira,
  • Mayra Gonçalves Menegueti,
  • Cristiane Leite de Almeida,
  • Carmen Silvia Gabriel,
  • Ana Maria Laus

DOI
https://doi.org/10.5380/ce.v24i0.62411
Journal volume & issue
Vol. 24
p. e62411

Abstract

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Objective: To evaluate the quality of nursing care in a hospital using quality indicators. Method: observational, prospective, cross-sectional study conducted at the Inpatient Medical and Surgical Units of a philanthropic hospital in Minas Gerais, Brazil for 14 consecutive days in 2017, using the Active Search Registration instrument, developed and validated by Vituri. Result: 185 adult patients were evaluated, totaling 650 observations. The overview of the indicators of both units showed that, of the 14 indicators, seven (50%) were classified as “insufficient” in both places. Conclusion: systematic evaluation processes make it possible to identify the technical and relational performance of the professionals as well as their knowledge and skills for the care practices. The adoption of care indicators can help the management process of the nursing service.

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