PENGARUH MOTIVASI KERJA, PENGEMBANGAN KARIR DAN LINGKUNGAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA PERUSAHAAN TERMINAL LPG

Abstract

Abstrak: The study examines the effect of work motivation, career development, work environment on organizational citizenship behavior (OCB) with job satisfaction as intervening variable. The research approach is a quantitative approach through the method of data collection using questionnaires. The sample was totally 158 respondents. Research using analysis of Structural Equation Model (SEM) that run through AMOS 18.00 software in seeing the influence of exogenous variables on endogenous variables. The results showed that work motivation in a positive and significant effect on job satisfaction, career development is not a positive and significant effect on job satisfaction, work environment in a positive and significant effect on job satisfaction, work motivation is not positive and significant effect on organizational citizenship behavior, career development is a positive and significant effect on organizational citizenship behavior, work environment is not positive and significant effect on organizational citizenship behavior, job satisfaction is positively and significantly influence the organizational citizenship behavior and work environment through job satisfaction has positive influence on organizational citizenship behavior. Other findings are organizational citizenship behavior (OCB) can be increased due to the work environment, but on the condition that the employees are satisfied first. Keywords: Organizational Citizenship Behavior (OCB), Job Satisfaction, Work Motivation, Career Development, Work Environment.