Kalite Yönetimi Çerçevesinde Bankalarda Çalışan Personelin İş Tatmini ve İş Tatminini Etkileyen Faktörlerin İncelenmesine Yönelik Bir Araştırma(Job Satisfaction and its Determinants for Individuals Who Works in The Banking Sector in Quality Management Perspective)

Abstract

Job satisfaction exist when the characteristics of job and desires of workers match. Positive attitude the job is eqivalent to job satisfaction. However, negative attitude towards the job is equivalent to non-satisfaction with the job. Therefore, if an individual highly satisfied with the job then one can infer from this that s/he loves his job and s/he gives a positive value to his/her job. This study aims to determine the factors, and their importance, that have an effect on the job satisfaction of workers in the banks. We found that there is a statistically significant reletion between these factors, such as management style, wage and job satisfaction.

Keywords

• Tatmin
• İş Tatmini
• Çalışan Tatmini
• Satisfaction
• Job Satisfaction
• Personnel Satisfaction